Demand for imported pharmaceuticals rises year after year.

Large volumes of medicines travel across oceans to reach us.

But do you know?

The import journey of tiny pills involves complex procedures,

with countless challenges lurking behind the scenes.

This calls for robust capabilities in the import service supply chain.

Import service providers must possess strong resource integration capabilities, extensive experience and professional operational expertise. Qualified premises for specialized operations, a seasoned frontline team, standardized industry certifications, compliant customs declaration and full-process cold chain transportation — none of these can be dispensed with.

Faced with this comprehensive and complex import operation project, NEWEVER addresses pain points and challenges with targeted solutions. We overcome hurdles to ensure imported medicines arrive at consumers’ hands on time and in safe condition.

With 20 years of accumulated service experience, NEWEVER has built a one-stop professional pharmaceutical import service chain. We offer end-to-end services covering customs clearance, cold chain transportation, warehousing and distribution, removing obstacles throughout the import process. At every step, we think further and deliver more for our clients.

 “Enhanced-spec” Pharmaceutical Import Service Capabilities

Delivering an extraordinary experience

 Specialized Operation Premises

The largest cold chain bonded distribution hub at Guangzhou Airport

Within the Comprehensive Bonded Zone of Guangzhou Baiyun International Airport, NEWEVER operates the largest integrated cold chain bonded distribution hub and service base in the zone, boasting the most complete supporting facilities and the widest range of product categories.

The hub features a 2,500 sqm constant-temperature warehouse maintained at 15–20°C year-round, with 400 vertical storage bays to meet diverse cargo storage requirements. It provides non-stop 24/7 service all year round.

 Seasoned Frontline Operation Team

A professional pharmaceutical logistics team of over 150 staff

NEWEVER boasts rich experience in pharmaceutical import services and has assembled an international pharmaceutical logistics team of more than 150 professionals at the airport. Team members are well-versed in pharmaceutical import regulations, port clearance requirements and preferential tax policies. We provide full support from pre-service consultation to on-site execution, offering one-on-one coverage across the whole chain to meet clients’ bonded logistics needs.

 Over 20 Years of Service Experience

Trusted partner for thousands of enterprises

Backed by efficient and secure import services, NEWEVER has earned trust and recognition from numerous industry players. Currently, we handle more than 5,000 import and export shipments of finished pharmaceuticals and API products annually, with an import and export trade value of RMB 20 billion.

Our clients include major tertiary hospitals in China and large international medical consumable suppliers overseas, covering South China, Central China, the Americas, Europe and other regions. The annual value of high-value imported and exported medical consumables such as crystals and surgical supplies exceeds USD 500 million.

 Expertly Built Import Pharmaceutical Service Chain

Guaranteeing quality and transportation efficiency for “every single pill”

 Standardized Industry Certifications

Warehousing and transportation complying with pharmaceutical GSP standards

Pharmaceutical products impose stringent requirements on storage and logistics environments and must fully comply with GSP standards. For warehousing, NEWEVER strictly adheres to GSP requirements. A third-party inspection body with GSP-qualified certification issues temperature and humidity validation reports, and pest control facilities compliant with GSP standards are deployed to prevent cargo damage caused by pests.

 Full-process Cold Chain Monitoring

100+ professional cold chain vehicles for all product categories

NEWEVER runs a self-operated cold chain transport fleet with an outstanding industry reputation. Our service team has over eight years of transportation experience, equipped with professional cold chain transport protocols, plans and emergency response mechanisms to resolve unexpected incidents during cold chain transit. Our routes cover the Pearl River Delta region including Guangzhou, Shenzhen and Zhongshan.

 Compliant Customs Declaration

Fast cargo flow with green channel access

NEWEVER holds AEO Advanced Certification. With years of operational experience at the Guangzhou Baiyun Airport port, we deliver efficient import customs clearance services for pharmaceutical manufacturers. We safeguard the import journey of every single medicine from all dimensions and at all levels.

NEWEVER’s pharmaceutical import service has developed a mature operational model, with priority handling and dedicated staff tracking throughout the service. Temperature-controlled medicines are monitored end-to-end from warehouse receiving, storage, customs declaration to cold chain distribution.

Once imported medicines arrive at the airport, cargo can be transferred rapidly into the bonded warehouse via our “VIP Express Channel”. This minimizes fluctuations in pharmaceutical storage conditions, secures product temperature and cargo integrity, and enables high-efficiency, high-quality delivery to avoid quality risks caused by lengthy transit.

Beyond the above service capabilities,

the NEWEVER team also provides a wide range of distinctive value-added services

for pharmaceutical import operations.

Scroll down to find out more

 01 Customized Import Solution Design

Based on clients’ actual needs, the NEWEVER team develops customized and standardized operational plans. We provide full support from preliminary consultation to on-site implementation, delivering one-on-one full-chain solutions for clients’ bonded logistics needs. This ensures the safety of pharmaceutical products during transportation and warehousing while comprehensively cutting clients’ costs.

 02 Professional Think Tank Empowerment

In 2021, NEWEVER established South China’s first Bonded Logistics Research Institute. The institute brings together senior bonded logistics specialists with an average practice experience of over 10 years. They possess in-depth research on pharmaceutical import logistics and customs clearance, with solid theoretical knowledge and hands-on expertise. Supported by this talent think tank, we offer precise policy guidance and comprehensive professional services for pharmaceutical bonded logistics.

 03 Airport Integrated Import Ground Handling

At the Guangzhou Baiyun Airport port, NEWEVER has built self-operated full-chain ground services covering transportation, warehousing and customs clearance. We have established a three-dimensional service model featuring “diversified channels and all-round coverage”, capable of meeting clients’ end-to-end door-to-door and door-to-port service needs including cargo pickup & delivery, customs clearance, document processing, loading/unloading, transportation and warehousing.

 Pharmaceutical Import Service Case Study

NEWS

A well-known domestic pharmaceutical manufacturer commissioned NEWEVER to handle import customs clearance and domestic transportation for a batch of raw materials for pharmaceutical production.

Challenge 1: High threshold for import declaration operations

Pharmaceutical commodities are highly specialized and involve technical pharmaceutical terminology. Import declaration for such goods often faces challenges in commodity classification, requiring extensive industry experience from the declaring entity.

Solution: Based on information about the pharmaceutical raw materials, NEWEVER’s professional team determined the commodity’s intended use, inspection & quarantine regulatory requirements, CAS number necessity and hazardous chemical status when completing customs declarations, ensuring one-time successful filing.

Challenge 2: Arrangement of pharmaceutical cold chain logistics

Most cold-chain medicines have strict storage and transportation requirements to preserve drug efficacy. Logistics during transfer and handover must satisfy refrigeration standards specified by the end user.

Solution: NEWEVER formed a dedicated pharmaceutical import team to provide supply chain services for pharmaceuticals, biological reagents, serum and other medical products, including documentation assistance, international booking, import customs clearance, domestic cold chain/ambient transportation and distribution.

After rapid customs clearance, NEWEVER helped the client arrange immediate cargo pickup and transportation. We optimized the original transport plan and deployed cold chain vehicles in standby in advance. Once all import procedures were completed, cargo was shipped promptly and delivered to the production factory on schedule, fully meeting the client’s requirements.

Throughout the service, NEWEVER’s professionalism and efficiency won high recognition from the client. A stable long-term partnership has now been established between our company and the client.